FAQs

Label Orders

  • Q. What is the minimum quantity of labels I can order?

    Our minimum quantities depend on the label type, but generally, all press labels have a minimum of 500. However, we can digitally print labels in quantities as low as one. Check out our extensive label selection and contact us for amount minimums for your favorite labels.

  • Q. What if I am not satisfied with my labels?

    Your satisfaction is out top priority. If you are not happy with your order, please contact us immediately and we can work with you to ensure that you are 100% satisfied. Please read our guarantee policy for more information.

Payment and Shipping

  • Q. What is the best way to pay for my labels?

    We accept Visa, MasterCard and American Express. We also offer 30-day payment terms to approved customers.

    We do not bill customers until after the labels have been received, but we do require payment information prior to processing the order.

    Please contact us for additional payment information or questions regarding your invoice.

  • Q. How will my labels be shipped?

    All of our labels are shipped via FedEx ground unless otherwise specified. We can accommodate almost any shipping needs, including rush deliveries. On larger orders, we’ll find the most cost effective shipping method, including private shipping and trucking contractors.

  • Q. Do you ship internationally?

    Yes. We will ship your labels anywhere in the world.

  • Q. Will I be able to track my order?

    Once your order shipped, a tracking number will be emailed to you.

    Please contact us if you have any additional questions!

Artwork, Files Formats and Graphic Design

  • Q. What format would you like my artwork?

    Artwork should be submitted in its native file format. For example, artwork created in Adobe Illustrator should be sent as an Illustrator file. We can accept artwork in almost any design program. Accepted file formats include, jpeg, pdf, tiff, Illustrator (AI), Photoshop (PSD), Quark, and more.

    At times, we may need you to send additional files, such as fonts used or images embedded. Saving all text in “outlines” will eliminate the need to send additional fonts. If you are unsure how to save your artwork or if it is in the correct format, please contact us and we will be happy to help you.

    Did you know that we offer expert graphic design services? We can help you revise, update, or re-create your artwork to make sure your labels truly standout.

  • Q. Do you offer graphic design services?

    Yes, we have an extensive team of expert graphic designers on staff. Whether your artwork needs simple editing or you need a complete label design, we are ready to help you. Plus, you can expect sample layouts within 24 hours. Contact us to speak with a designer.

  • Q. How can I send my artwork?

    The easiest way to send your artwork is via email to your InTouch Labels sales representative. If you are unsure who your sales representative is, artwork can be emailed to design@intouchlabels.com.

  • Q. What quality does my artwork need to be?

    Your artwork should be at least 300 dpi (dots per inch) to ensure clear printing. If your artwork is less than 300 dpi, please contact us and we will work with you to improve your image quality, at no additional charge. If you need more detailed assistance with your artwork, check out our graphic design services.

Label Shapes, Sizes, Colors and Options

  • Q. Will I see a final proof of my label before it is printed?

    Yes. You will see a final proof of all printed materials before they reach the presses. Proofs can be sent as PDFs (computerized rendering of labels), Press Prediction Proofs (created from the on-press files), or Press Proofs (actual printed labels), which are shipped overnight for approval. We will not print any labels without your final approval.

  • Q. What type of adhesive can I use?

    We offer a wide range of adhesives, the most common types being permanent, removable, or repositionable. Ultimately, the label’s use and environment will determine the type of adhesive to best fit your label. Read more about our labels and contact us to find the adhesive that’s right for your label.

  • Q. What is a die charge?

    A die is the tool used to create a desired label size or shape. When a customer requests a size or shape we do not have, we need to create a new die. The die charge depends on the size and shape requested. Die charges are one-time fees used to create the new size or shape. Not all custom size and shapes will require a new die. contact us to find out if your project requires a die charge.

  • Q. What is the difference between die cut and butt cut labels?

    Die cut labels have round corners. Butt cut labels have square corners. We can accommodate either type of label. Read more about our labels or contact us to find out more about what kind of label is right for your needs.

  • Q. What is a bleed?

    Artwork bleeds when the color goes to the edge of the label without any white border. Please specify if your artwork bleeds. Not sure if your artwork bleeds? Call us and we’ll you help. Check out our printing techniques page for more tips and specifications.

  • Q. How will my labels be packaged?

    Our labels are generally packaged on rolls, but we can also produce them on sheets or in shrink-wrapped bundles. Contact us if you’re not sure which packaging is better for your needs.

 


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